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Shipping Policy

Zagall.com ships mainly to the contiguous 48 U.S. states, plus Alaska and Hawaii (through 2nd day air). Shipment to APO/FPO AE, AA, AP addresses is acceptable to be ship out by USPS.  International order is welcome (Order must over $200 USD) but only through special payment agreement (bank wired transfer).

For ordering online at Zagall.com, you must have shipping address and credit card billing address both within the United States. In addition, the issuing bank must be based in the United States. (We don't accept international credit card)

For Free Shipping Order/Item

  • Free Shipping products does not apply to these States: Alaska, Hawaii and to Military address as APO/FPO AE, AA, and AP.
  • Zagall will use any Carriers and the lowest shipping rates to ship free shipping Order/Item.
  • Free shipping products can not be mixed together with non free shipping products.

Estimated Shipping Cost - (not including signature require)

·         Shipping charge can be calculated by checking out, before the page you pay you will see the shipping cost.

·         Actual charge depends on exact weight, size, shipping methods, and your distance from Ontario, CA.

·         You will see the shipping cost before placing a firm order.

·         You may change the shipping method and recalculate the shipping charge on the secure order pages.

·         Shipping cost as a percentage of the total order amount goes down significantly with increasing total order amount. The more you order, the more you save on shipping.

·         Standard insurance coverage is $100.

Address correction charge  

**An address correction charge will be billed if a shipment has an incorrect or incomplete address (examples include, P.O. Boxes, missing suite or apartment numbers, old addresses, and missing/incorrect ZIP Codes ).

·         Ground service: $12 per package

·         Express service: $18 per package

Damage, Loss claim Info

Zagall.com does not take any responsibility for delays, loss, and damage by FedEx or anyone else. If your packages are damaged or lost, please contact the carrier and acknowledge Zagall immediately.   

For detail please visit the links below for detail how to make a claim:

www.fedex.com

www.usps.com

www.ups.com

www.dhl.com

Zagall.com can help customers to claim loss and damage, but not responsible for the result. Usually it takes 4-6 weeks to investigate and send out claim settlement. Once Zagall.com receives claim settlement, we will issue credit to your credit card account (as much as FedEx claim settlement).  Zagall.com refuses to re-ship your order. If you would like to get the same items or other items, please go to place another order.

·         Standard insurance coverage is $100, so Max. Settlement amount will be $100 plus shipping (not including handling fee).

 

 

Payment Policy

Credit Card

We accept Visa, MasterCard, American Express, Government Credit Cards. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. If you want us to ship to another address, in order to help us expedite your order, please be sure to call your credit card company and register your work and home phone numbers and/or shipping address as an alternative address. Incorrect information may cause a delay in processing your order.

In order to make purchases at Zagall.com, you must have both a shipping address and credit card billing address within the United States.  In addition, the issuing bank must be based in the United States.

MONEY ORDER, CASHIER'S CHECK

We accept Money Order and Cashier's Check, please e-mail sales@zagall.com to get more information.  Please provide item(s) name/ quantity/zip code (shipping).

Purchase Orders

Zagall.com accepts Purchase Orders from government offices and educational institutions.  Payment terms are Net 15. Payments not received 15 days after the product is received will accrue interest at 15.0% per annum or the maximum amount allowed by law.  Please fax the purchase order to 909-930-0266 and attention Sale Dept... We will contact you for confirmation after we receive your purchase order.

 

Order Status

We need 2 business days to process your order, as soon as your order is ready to be shipped out, you will receive tracking number through email. If your billing information doesn't match credit card Company’s record, or your credit card can't go through, your order will be put on hold, we will send an email to notify you. Your order will be cancelled if we don't get response within 3 business days. If item is out of stock, we will send an email to you also. Please make sure your email address is correct.

 

Changing or Canceling Your Order

After you have clicked "Send My Order," your order begins to process and you cannot make any online changes to your order. To change or cancel ($5 cancellation fee applied) your order prior to shipment, you must call our Customer Service at 1-909-930-0039. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

·         Item(s) not available.

·         Difficulty in processing your payment information.

·         Cannot ship to address provide.

·         Duplicate order was placed.

·         Cancelled due to a customer request.($5 cancellation fee)

 

Return / Refund Policy

Zagall.com pays return shipping charges to send merchandise to customers via regular shipping method.  Any other shipping arrangement will cost extra (not refundable).  Customer pays shipping charges to return merchandise to Zagall.com

Report Order Problem

If your order is missing a product, contains a wrong item, or other concern, please contact Zagall within 14 days from invoice date by email us or request RMA number online. To expedite your request, please have your order number available. We will always do our best to accommodate your concern as efficiently as possible.

Warranty

·         Limited 2 Months(60 days) warranty from the date of order for Power Supplies, Mice, Hubs, Card Readers, Keyboards, Adapter, Speakers, Coolers, Phones and all computer accessories.

·         Limited 180 days (6 Months) warranty for External Enclosures.

·         Limited 1 Month (30 days) warranty from the date of order for Computer Cases.

·         All Internal Drives (Hard Drive, Optical Drive), Monitors, Motherboards, CPUs, VGA cards carry manufacture warranty only.

·         No refund or replacement is allowed for Memory, VGA cards, Motherboards, CPUs, Clear Acrylic ATX Case (CS-Clearblue).

Exchange Policy (for incorrect item received only)

If you would like to exchange an item for a different one, please return the original item through our online Returns Center (15% restocking fee) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

If your order contains a wrong item, please contact Zagall within 14 days from invoice date by request RMA number online. We will always do our best to accommodate your concern as efficiently as possible.

 

1.   A copy of the Original receipt is required.

2.   No exchange accepted after 14 days from the invoice date (NO EXCEPTION).

3.   Merchandise needs to be received by Zagall within 10 working days from the date the RMA (Return Merchandise Authorization) Number is issued.

4.   Product that arrives damaged in shipment will be returned to you non-exchanged.  Products damaged through neglect due to improper packaging or in shipment, will void the warranty and be returned to you non-exchanged. Any alteration to the product (i.e., removal, damage, or tampering of labels or seal, defacement of the product or abuse) will void the warranty and be returned to you non-exchanged.

5.   Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts and packaging.

6.   All returns without Return Authorization Number (RMA Number) will be refused.

Repair Policy

1.   A copy of the Original receipt is required for warranty repair service.

2.   You need to request an RMA (Return Merchandise Authorization) number before sending the product back to us. All returns without RMA number will be refused.

3.   Product that arrives damaged in shipment, without an RMA number, will be returned to you non-repaired. Products damaged through neglect due to improper packaging or in shipment, will void the warranty and be returned to you non-repaired. Any alteration to the product (i.e., removal, damage, or tampering of labels or seal, defacement of the product or abuse) will void the warranty and be returned to you non-repaired.

4.   Customer is responsible for paying the shipping charges to send the defective merchandise to Zagall Inc.

5.   CROSS-SHIPMENT: Zagall will ship replacement product before receiving the original defective unit if and only if the customer agrees to pay for the replacement product in advance (refundable).  Zagall pays return shipping charges to send merchandise to customers via regular shipping method. Any other shipping arrangement will cost extra (not refundable). Customer pays shipping charges to return merchandise to Coolerexpress.com. The request must be made within 15 days from the date delivered by shipping carrier .When the defective item is received, customer will be credited for the cross-shipped product. *If no defects are found after testing the product, there will be a 15% restocking fee charged to the customer. * A credit will be issued minus the 15% restocking fee. *

6.   Unless specified, all products sold by Zagall carry a manufacturer's warranty as outlined by the product's manufacturer. Zagall hereby gives notice to disclaim any and all product liabilities arising from the sale of the product. Customer acknowledges that Zagall is only providing a service to handle any warranty claims against a manufacturer and will not be held liable, tangible or non-tangible, for any warranty loss or damage incurred by the customer. 

Refund Policy

1.   The request must be made within 23 days from the invoice date.

2.   A copy of the Original receipt is required.

3.   No refund accepted after 30 days from the invoice date (NO EXCEPTION).

4.   Merchandise needs to be received by Zagall within 10 working days from the date the RMA (Return Merchandise Authorization) Number is issued, or by 30th day from invoice date.

5.   A 15% restocking fee is charged on all merchandise returned for refund. Warranty replacement for defective product only.

6.   Restocking fee for free shipping item is $8.00 or 15% of item price, which is higher.

7.   S/H is not refundable

8.   Product that arrives damaged in shipment, without an RMA number, will be returned to you non-repaired. Products damaged through neglect due to improper packaging or in shipment, will void the warranty and be returned to you non-repaired. Any alteration to the product (i.e., removal, damage, or tampering of labels or seal, defacement of the product or abuse) will void the warranty and be returned to you non-repaired.

9.   Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts and packaging.

10.   All returns without Return Authorization Number (RMA Number) will be refused.

Return or Exchange Policy for Lingerie & Cosplay Costume

Zagall want to serve a better customer service and in order to do so, we request customer to follow these steps to help us better serve you

  1. Return must be made within 30 days of receipt
  2. Return must be in it original condition and original packaging
  3. To request for return, please click here: http://www.zagall.com/Articles.asp?ID=240

All items that are returned as NOT RETURNABE will be REFUSED

No Return accepted for Costumes, Holiday Items, and Costumes Accessories.  Can be exchange for different sizes for the same item only.

All sales are final on the following items: Panties, Thongs, Vinyl, Leather, Hosiery, Pasties, Pasties glue, Wigs and Wig Accessories (NO EXCEPTIONS).  All Closeout and Clearance Item Sales are FINAL.

Zagall shipped all items in Categories (Lingerie & Cosplay Costume) as Free Shipping.  There for, we will charge $4 shipping fee for each item returned.